Refund policy

Thank you for choosing Crafty by Numbers for your personalized paint by numbers kit. As a premium brand, we are committed to delivering high-quality, customized products tailored specifically to your creative vision. Please review our detailed refund and returns policy below.

No Cancellations, Returns, or Refunds

Due to the personalized nature of our products, once an order is placed, it enters our production process almost immediately. As each kit is custom-made for you, we cannot accept cancellations, returns, or refunds after an order has been placed and processed. This policy ensures we maintain the highest standards in creating made-to-order items that reflect your unique preferences.

Damaged or Incorrect Orders

If your order arrives damaged or if the incorrect item was shipped, please contact our customer service team immediately at sales@craftybynumbers.com.

• Notification Period: All claims for damaged or incorrect orders must be submitted within 14 days of receipt.
• Replacement Policy: We will gladly replace any damaged or incorrect items with the same product at no additional cost to you. Please note that we only replace items that are defective or damaged upon arrival.
• Required Information: When contacting us, please include your order number in the subject line of your email, along with a clear description of the issue and photographs of the damaged or incorrect items. This will help us address your concern more efficiently.

Changing the Shipping Address

We understand that sometimes there are changes to the shipping address after an order is placed. We aim to accommodate these changes whenever possible.

• How to Request a Change: If you need to update your shipping address, please send an email to sales@craftybynumbers.com with the subject line "Order #--- Shipping Address Change" and provide the new address details.
• Timing is Crucial: If your order has not yet been shipped, we will make the necessary adjustments to your shipping address.
• Post-Shipping Changes: Unfortunately, if the order has already been shipped, we are unable to change the shipping address. In such cases, you will need to contact your local carrier directly to update the delivery information.

Lost or Stolen Packages

Please note that Crafty by Numbers is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided on your order.

• Verification Process: In case of a missing package, please contact us at sales@craftybynumbers.com. We will verify the delivery status with the shipping carrier, including delivery date, tracking information, and any related details.
• Customer Investigation: Once delivery has been confirmed, it will be the customer's responsibility to investigate any potential loss or theft of the package.

Address Accuracy

• Importance of Accurate Information: It is crucial that you double-check your delivery address before finalizing your order. Crafty by Numbers is not responsible for delays or misdeliveries resulting from incorrect or incomplete address information provided at the time of purchase.

Force Majeure

We shall not be liable for any failure or delay in performance under this policy due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, government actions, natural disasters, pandemics, or other similar events.

Customer Support

Our dedicated customer service team is here to assist you with any questions or concerns regarding your order or our policies. We aim to ensure your painting experience is as smooth and enjoyable as possible. Please do not hesitate to reach out to us at sales@craftybynumbers.com.

Final Notes

By placing an order with Crafty by Numbers, you agree to the terms and conditions outlined in this policy. We appreciate your understanding and cooperation as we strive to deliver the best possible products and services.

Thank you for choosing Crafty by Numbers. We look forward to helping you bring your creative visions to life.