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Replacements
We stand by our quality! If you receive a damaged or defective kit, we’ll send a free replacement—no questions asked.
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Guarantee
We stand by our quality! If you’re not 100% happy with your kit, we’ll make it right. Enjoy a risk-free painting experience.
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Frequently Asked Questions
Product Questions
What’s included in my paint by numbers kit?
What’s included in my paint by numbers kit?
Each kit comes with:
- A high-quality pre-printed linen canvas with numbered sections.
- Acrylic paint set with pre-mixed, numbered colors (24, 36, or 48 colors).
- Three premium paintbrushes (thin, medium, and wide).
- An easy-to-follow guide for a seamless painting experience.
Do I need to mix the paints?
Do I need to mix the paints?
No, our paints are pre-mixed and ready to use! Each pot is labeled with the corresponding number for easy application.
How do I choose the right number of colors for my custom kit?
How do I choose the right number of colors for my custom kit?
- 24 Colors: Great for simple images with fewer details.
- 36 Colors: Ideal for medium-detail images with subtle color variations.
- 48 Colors: Best for high-detail images with vibrant depth and shading.
What’s the difference between the ‘No Frame’ and ‘Framed’ options?
What’s the difference between the ‘No Frame’ and ‘Framed’ options?
No Frame: The canvas comes rolled in a protective box.
Framed: The canvas is pre-stretched on a wooden frame, ready to hang.
Can I use my own paint instead of the provided ones?
Can I use my own paint instead of the provided ones?
Yes! While our paints are custom-matched for the best results, you can experiment with your own acrylic paints if desired.
What size options are available?
What size options are available?
We offer a variety of sizes, but the most common are:
- 12x16” (30x40cm)
- 16x20” (40x50cm)
- 20x24” (50x60cm)
Choosing a larger size enhances the level of detail in your painting.
Are the paints safe and non-toxic?
Are the paints safe and non-toxic?
Yes! Our paints are water-based, non-toxic, and safe for all ages. They are also cruelty-free and odorless.
What if I run out of paint?
What if I run out of paint?
Each kit includes enough paint to complete the artwork. If you ever need extra, contact us, and we’ll send replacements for free!
How long does the paint take to dry?
How long does the paint take to dry?
Acrylic paints dry quickly, usually within 2-5 minutes. You can speed up drying time with a hairdryer on a low setting.
Why can I still see the numbers after painting?
Why can I still see the numbers after painting?
If numbers are still visible after the first coat, apply a second layer of paint for full coverage. For light colors, you can also use a white base coat before painting.
Custom Orders & Personalization
Can I see a preview of my custom painting before it’s made?
Can I see a preview of my custom painting before it’s made?
We do not provide previews by default, but our team ensures your image is perfectly optimized for painting. If you have specific requests, you can email us at sales@craftybynumbers.com before placing your order.
What type of images work best for custom kits?
What type of images work best for custom kits?
For the best results, choose a high-quality image with good lighting and sharp details. Close-up portraits work better than distant shots. Avoid blurry, dark, or low-resolution photos. Check our Photo Guidelines for more details.
How do I upload my image?
How do I upload my image?
Simply click “Upload Image” on the product page before adding the kit to your cart. Ensure the file is clear and well-lit for the best painting results.
Do you offer any edits to my uploaded image?
Do you offer any edits to my uploaded image?
Yes! Our designers will adjust brightness, contrast, and clarity to ensure your painting turns out great. However, we do not make major alterations (like removing people or changing backgrounds).
Can I request specific colors in my custom painting?
Can I request specific colors in my custom painting?
Our color-matching system automatically selects the best shades to recreate your photo. If you have a specific request, email us at sales@craftybynumbers.com after placing your order.
What happens if my uploaded image is too low-quality?
What happens if my uploaded image is too low-quality?
If your image does not meet our quality standards, we will contact you via email to request a higher-quality version before processing your order.
Can I choose the number of colors in my kit?
Can I choose the number of colors in my kit?
Yes! We offer three options:
- 24 colors (Standard) – Ideal for simple images
- 36 colors (High Detail) – Better shading and color accuracy
- 48 colors (Premium) – The most realistic and vibrant results
Can I request a different canvas size?
Can I request a different canvas size?
We offer multiple sizes to fit your needs. If you need a custom size, please contact us before ordering to check availability.
Will my custom painting look exactly like my photo?
Will my custom painting look exactly like my photo?
Our kits are designed to replicate your image with artistic accuracy, but the final result depends on how it’s painted. The more colors you choose, the closer it will resemble the original photo.
Can I order multiple custom paintings with different images?
Can I order multiple custom paintings with different images?
Yes! You can upload different images for each custom kit you add to your cart. Just make sure each photo meets our quality recommendations.
Refunds & Returns
Can I return my order if I change my mind?
Can I return my order if I change my mind?
Since each kit is custom-made, we do not accept returns for change of mind. However, if there is an issue with your order, we are happy to assist!
My order arrived damaged. What should I do?
My order arrived damaged. What should I do?
We’re very sorry about this! If your kit arrives damaged, please contact us within 7 days of delivery with clear photos of the damage. We’ll send a free replacement right away.
What if I receive the wrong order?
What if I receive the wrong order?
If you received an incorrect item, please reach out to us with a photo of the package and item received. We will correct the mistake at no extra cost.
Do you offer refunds?
Do you offer refunds?
We do not provide refunds for any kit once production has started.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
In adherence to our shipping policy, cancellation orders are not accepted as orders are processed upon submission
What if my package is lost in transit?
What if my package is lost in transit?
If your order gets lost in shipping, we will send a replacement free of charge. However, if tracking shows it was delivered, we are unable to issue a refund.
How do I request a replacement?
How do I request a replacement?
Simply contact us with your order number and a photo of the issue (if applicable), and we will process your request.
Do I need to return the damaged or incorrect item?
Do I need to return the damaged or incorrect item?
No need! We do not require returns for damaged or incorrect items. Just send us a photo, and we will resolve it right away.
I made a mistake in my custom order. Can I change it?
I made a mistake in my custom order. Can I change it?
You can request changes within 12 hours of ordering. After this period, we cannot guarantee modifications as production begins quickly.
How long does it take to process refunds or replacements?
How long does it take to process refunds or replacements?
- Replacements: Shipped within 48 hours once approved.
- Refunds: Processed within 5-7 business days after approval.
Shipping & Tracking
Where do you ship from?
Where do you ship from?
We ship directly from our production facility to ensure high-quality control. Our main fulfillment centers are located in China and the U.S.
How long does it take to process my order?
How long does it take to process my order?
Orders are processed within 2-3 business days. Custom orders may take a little longer due to the personalization process.
When will I receive my order?
When will I receive my order?
Estimated shipping times:
- U.S.: 1-2 weeks
- Europe: 2-3 weeks
- Australia & Canada: 2-4 weeks
- Rest of the world: 2-5 weeks
Can I track my order?
Can I track my order?
Yes! Once your order ships, you will receive a tracking link via email. You can also track your order directly on our Tracking Page.
My order is delayed. What should I do?
My order is delayed. What should I do?
If your package hasn’t moved for 7+ days, please contact us. Delays can sometimes occur due to customs or high seasonal demand.
Can I update my shipping address after placing an order?
Can I update my shipping address after placing an order?
Yes, but only if the order has not been processed yet. Contact us as soon as possible to request an address change.
What happens if my package is lost in transit?
What happens if my package is lost in transit?
If your package is lost during transit, we will send you a replacement free of charge. Please reach out to our support team for assistance.
Do I need to pay customs duties or import taxes?
Do I need to pay customs duties or import taxes?
Most orders do not require extra fees, but international orders may be subject to import duties, which are the responsibility of the customer.
My tracking number shows “delivered,” but I haven’t received my package. What should I do?
My tracking number shows “delivered,” but I haven’t received my package. What should I do?
Check your mailbox, reception, and with neighbors first. If you still cannot locate your package, contact us within 7 days of the marked delivery date.
Do you offer express shipping?
Do you offer express shipping?
Yes we do! We have FedEx expedited shipping at checkout!
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal, Shop Pay, Apple Pay, and Google Pay for a smooth checkout experience.
Is my payment information secure?
Is my payment information secure?
Absolutely! We use SSL encryption and PCI-compliant payment gateways to protect your personal and payment details. We do not store any credit card information.
Can I pay in installments?
Can I pay in installments?
Yes! We offer Shop Pay Installments and PayPal Pay in 4, allowing you to split your purchase into smaller, interest-free payments.
Why was my card declined?
Why was my card declined?
Common reasons include:
- Incorrect billing details
- Insufficient funds
- Bank security blocks (try calling your bank)
- Expired card
Try another payment method or contact your bank for assistance.
Do you accept gift cards or store credit?
Do you accept gift cards or store credit?
Yes! We accept Crafty By Numbers Gift Cards and store credit for purchases. Simply enter your code at checkout.
What currency will I be charged in?
What currency will I be charged in?
All orders are processed in USD by default. However, our website may display prices in your local currency for convenience.
My payment went through, but I didn’t receive a confirmation email. What should I do?
My payment went through, but I didn’t receive a confirmation email. What should I do?
Check your spam/junk folder first. If you still haven’t received confirmation after 30 minutes, please contact us at sales@craftybynumbers.com.
Can I use multiple discount codes on one order?
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. However, some discounts are automatically applied at checkout.
How do refunds work if I paid with PayPal or a credit card?
How do refunds work if I paid with PayPal or a credit card?
Refunds are processed back to your original payment method. PayPal refunds usually appear within 24 hours, while credit card refunds can take 3-5 business days to reflect.
Do you charge extra fees for international payments?
Do you charge extra fees for international payments?
No, we do not charge extra, but your bank may apply foreign transaction fees if purchasing outside the U.S. Check with your bank for details.
