Have questions or need help? Reach out to us. We’re here to assist you every step of the way. Your satisfaction is our top priority.
Frequently Asked Questions
Do I need painting experience to start?
Not at all. Our paint by numbers kits are designed for all skill levels, including complete beginners. Each section is clearly numbered, making it easy to follow and enjoy a relaxing, stress-free experience from start to finish.
What if I run out of paint?
We include enough paint for your entire artwork. However, if you do run out, simply contact us and we’ll send you a free paint refill for the colors you need.
How long does shipping take?
Free Standard Shipping takes an estimated 8–12 business days. Priority Shipping takes 6–10 business days and costs $5.95 USD or the displayed local-currency equivalent. Both estimates include processing and transit, Monday–Friday, excluding holidays. Custom kits may require extra preparation. Express is available for eligible US orders; availability and cost are shown at checkout. See our Shipping Policy for full details.
How long does it take to complete a kit?
Most customers complete their painting in 6–12 hours, depending on the level of detail. You can go at your own pace and enjoy it over multiple relaxing sessions.
Is this a good gift?
Absolutely. Paint by numbers kits make thoughtful and unique gifts for birthdays, holidays, or anyone who enjoys creative activities. Many customers also love gifting custom kits with personal photos.
What if I’m not happy with my kit?
We stand behind our products. If you’re not satisfied with your experience, contact us and we’ll make it right. Your satisfaction is our priority.
Can I turn my own photo into a painting?
Yes! We offer custom paint by numbers kits where you can upload your favorite photo and turn it into a personalized artwork.