Privacy Policy

Last Updated: June 2026

Crafty by Numbers ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

Information We Collect

We may collect the following types of information:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Order history
• Customer support communications
• Device information, browser type, IP address, and usage data

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate with you regarding orders and account activity
• Improve our website, products, and services
• Detect fraud and protect our business
• Send marketing communications when permitted by law
• Comply with legal obligations

Marketing Communications

If you subscribe to our newsletter, promotions, SMS messages, or other marketing communications, we may send updates regarding products, special offers, and company news.

You may unsubscribe at any time by clicking the unsubscribe link in emails or following the opt-out instructions included in SMS communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, personalize your experience, analyze traffic, and support advertising efforts.

These technologies may be used by us and our partners, including advertising and analytics providers.

Shopify Platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Advertising & Analytics

We may use advertising and analytics partners, including Google, Meta (Facebook and Instagram), Pinterest, TikTok, Klaviyo, Attentive, and other platforms and service providers to better understand website activity, improve customer experiences, and provide relevant advertising.

Third-Party Services

We may share information with trusted service providers that help us operate our business, including:

• Shopify (e-commerce platform)
• Payment processors
• Shipping and fulfillment partners
• Email and SMS marketing providers
• Analytics providers
• Advertising platforms
• Customer support and shipment tracking providers

These providers only receive information necessary to perform their services.

Customer Photos

When you upload images for a Custom Paint by Numbers order, we use those images solely to create and fulfill your personalized artwork.

We do not sell, license, or use customer-submitted images for advertising purposes without your explicit permission.

Your uploaded images remain private and are only accessible to personnel and service providers involved in producing and fulfilling your order.

Photo Retention Policy

We respect the privacy of the images submitted for Custom Paint by Numbers orders.

Customer-uploaded photos are used solely for the creation and fulfillment of personalized artwork.

To protect customer privacy, uploaded images are automatically deleted from our upload systems after approximately 3 months unless a longer retention period is required to fulfill an active order, resolve a customer support request, or comply with legal obligations.

We do not maintain a permanent archive of customer-submitted photos.

No Sale of Personal Information

We do not sell your personal information to third parties.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of personal data
• Restriction of processing
• Objection to certain uses of your information
• Data portability

To exercise these rights, please contact us at support@craftybynumbers.com.

GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information in accordance with applicable European privacy laws, including the General Data Protection Regulation (GDPR).

California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will always be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how we handle personal information, please contact us at:

Crafty by Numbers
support@craftybynumbers.com